Who We Are

Pioneering Solutions in Third-Party Administration

At Sydney Administrators, we stand at the forefront of third-party administration, providing innovative solutions grounded in a wealth of experience and market understanding.

As a rapidly advancing private entity, we have defined ourselves as a key player in the health and life insurance markets, offering unparalleled support to brokers and carriers through a portfolio of varied and intricate product offerings.

Our Heritage

Sydney Administrators was founded with an aim to simplify the complicated environment of insurance administration, and we have continually championed client-focused tactics, ensuring that every solution we produce is suited to the unique needs and desires of our partners.

Drawing on our team’s extensive carrier and consultant leadership experience, we’ve developed a wealth of specialized expertise in the supplemental benefits arena, producing services that withstand the test of time and market volatility.

Leadership Team

Our leadership team, a blend of seasoned experts and dynamic innovators, steer the vision and operations of Sydney Administrators, upholding our core values and commitment to quality and reliability.

Each member brings a wealth of knowledge and a track record of success, guiding us in our pursuit to remain a beacon of excellence in the industry.

Bill Bade, FSA, MAAA

Founder/Consultant

Bill founded Sydney Administrators with the goal of providing client-focused strategic support to carriers of all sizes in the supplemental benefits sector. Bill has excelled at every stage of his career, receiving awards such as The Allstate Corporation’s Chairman’s Award, Volunteer of the Year, Allstate Benefits Employee of the Year, and Outstanding Senior Math Major.

Steve Morrison

Head of Operations

Steve is the Head of Operations for Sydney Administrators in Safety Harbor, Florida. He joined the firm in 2023, after spending 13 years working in the supplemental benefits industry. Steve has an extensive background in Operations Management, Account Management and Strategy in the supplemental health arena.

Desiree Sanchez

Director, Client Strategy and Experience

Desiree holds a master’s degree in business administration and has 15 years of experience in the insurance industry. She possesses specialized knowledge in account retention, relationship management, marketing, and business operations. Her passion lies in helping organizations grow client revenue, reduce churn, and create value.

Erika Watkins

Senior Billing Specialist

Erika is the Senior Billing Specialist for Sydney Administrators in Safety Harbor, Florida. She joined the firm in 2023 after spending
9+ years in account management, client relations, and billing services within the supplemental benefits industry. Erika’s role is to ensure
accurate client payments, accurate deductions, and timely issue resolution.

Annette Wilson

Claims Specialist

Annette is the Claims Specialist for Sydney Administrators in Safety Harbor, Florida. She joined the firm in 2023 after spending 11 years in the health care industry, specifically in the pharmaceutical and specialized medical services sectors. Annette’s role is to ensure the accurate and timely processing of claims, auditing, responding to claim inquiries, and addressing claim issues, denials, and appeals.

Autumn Roberts

Implementation Program Coordinator

Autumn Roberts is the Implementation Program Coordinator for Sydney Administrators located in Safety Harbor, Florida. She joined the firm in 2025 after working in the financial and insurance sectors for over 20 years. She has extensive experience in Sales Operations, specializing in broker onboardings, program management, and process improvements. Autumn’s role is to provide pre/post sale support, manage client onboarding, implement process improvements, and oversee program management.

Elise Whitcomb

Billing Specialist

Elise Whitcomb serves as the Billing Specialist at Sydney Administrators located in Safety Harbor, Florida. She became part of the team in 2024 following over 8 years of experience in data analytics, client management, and billing operations in the supplemental benefits industry. Elise is responsible for guaranteeing precise client invoicing, correct deductions, and prompt resolution of any issues.

Clarissa Damis

Billing Specialist

Clarissa Damis is a Billing Specialist for Sydney Administrators in Safety Harbor, Florida. She joined the firm in 2024, bringing her extensive experience in Finance, Client, and People Operations. Clarissa’s role includes efficiently addressing and resolving billing discrepancies, verifying client payments, and maintaining accurate and up-to-date records.

Core Values and Mission

Client-Centric Approach

Placing our clients at the heart of our operations, we aim to foster relationships built on trust and mutual growth.

Innovative Solutions

We continuously strive to offer innovative, tailored solutions, driven by a deep understanding of the evolving market dynamics.

Integrity and Transparency

Upholding the highest standards of integrity and transparency, we foster an environment where ethical practices are non-negotiable.

Excellence in Service

Committed to delivering unparalleled service, we are constantly elevating the standards of what is achievable as a TPA.

Need assistance?

Our team is ready to provide personalized support for all your Voluntary Benefits needs.

For enquiries, please call

(866) 578-5789

Office hours